REFUND POLICY

This Refund Policy ("Policy") applies to the following purchases: Products purchases through Little Steps Interiors (Except digital Design Board]

1. General

(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Policy.
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

(a) Under the Australian Consumer Law:

(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the goods, you are entitled
(A) to cancel the purchase; and
(B) to a refund for the price of the goods; and
(C) compensation for any damage or loss (whether direct or consequential) that was, or reasonably ought to have been, foreseeable by us.

(ii) If the failure with the service does not amount to a major failure, you are entitled to to a re-supply of the goods within a reasonably time, or to cancel the purchase and be provided with a refund of any price paid.

(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.

3. Cancellation, Change of Mind and Exchanges

(a) We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
(b) We do not offer any return or refund on sale items.
(c) Sale items will be indicated by text on the product page. Thank you for understanding that we are unable to accept returns or offer exchanges on sale items.
(d) We do not offer exchanges. You will need to return your original purchase (as outlined in this Returns Policy) and receive a refund for it, then place a new order online for desired items.

4. Products Damaged During Delivery

(a) In the event that the product you ordered has been damaged during delivery:
(i) Please contact us within 48 hours of receiving your item/s.
(ii) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

(b) We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 48 hours from the date of receiving the product.

5. Faulty Products

Please note that when dealing with hand-made products and glued items, there will always be a degree of imperfection in each design. If you believe your item is faulty, you will be asked to submit photographs of the fault within 3 days of receiving your order. It is up to Little Steps Interiors to determine, in its discretion, whether or not this is a legitimate fault. Typically, small imperfections and variations are not considered a fault and will not result in a refund, repair or replacement.

6. Exceptions

Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions that apply under the Australian Consumer Law.

7. Shipping Costs for Returns

(a) In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, then you are responsible for organizing for the Returned Product to be returned to us.

(b) You are responsible for paying for the shipping costs for returning the item. Shipping costs are non-refundable.

8. Response Time

We aim to process any requests for repairs, replacements or refunds within 20 days of receipt.

9. How to Return Products

(a) Before sending any returns, please contact us using the contact email provided at the end of this Policy to discuss the return with your Order number, photographs of the damage or fault to notify us of your request within 3 days from the receipt of your order.
(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.Please note shipping costs are non-refundable.
(d) You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
(e) The item/s must be in original condition, with the original packaging and tags still attached. Item/s must not have been used, washed or altered in any way.
(f) We strongly recommend that you use a registered shipping method, so that you can track your order and because Little Steps Interiors cannot be held liable for items that are lost in transit.

10. Contact Us

If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: hello@littlestepsinteriors.com.au.